FAQ

Can I use my own containers?

Definitely! Please ensure the containers are clean for the refill. For safety, I would encourage you to label your containers clearly to prevent mix ups.

Do I have to be at home when you deliver?

No, just make sure you leave your clean, labelled bottles somewhere safe to be refilled.  

 

I'm just outside the delivery area, can I still use this service?

Please email isabel@ecoberry.co.uk and I will see if I can accommodate you.  

What are your safety precautions with coronavirus?

I want to ensure you Eco Berry takes coronavirus very seriously. Your safety is my priority. I wash my hands or hand sanitise before and after handling your delivery and inbetween stops. All deliveries are non-contact and I wear a face mask.

The shop will be closed immediately if myself or a member of my household displays symptoms of Covid-19 or have a positive Covid-19 swab result. If I cannot fulfil your order because of this I will issue a full refund.

Will you be adding new products?

Yes, I am looking for new products all the time and reviewing what I sell. I welcome any feedback or ideas of items you would like added.

If you have any other questions please email isabel@ecoberry.co.uk

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